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Frequently Asked Questions

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Getting ready for your appointment

  • Ensure your phone or tablet is fully charged.
  • Give your camera lens a quick clean.
  • Check you have wi-fi access where your car or van is parked.
  • Switch off your Bluetooth and ensure your phone or tablet turns to landscape orientation automatically.
  • Make sure your car is parked in a safe location with plenty of room to walk around the vehicle.
  • Get all your vehicle documents ready: service history, V5C, keys.
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